Our ophthalmic expertise allows us to offer presale consultation, as well as reliable installation, staff training, and ongoing technical support. Whether you decide to take advantage of our onsite or remote services, our comprehensive maintenance and repair programme maximises your investment and minimises downtime, making light work.
Authorised, Qualified and Trained
In line with our ISO9001 certification, Carleton Ltd is dedicated to continuous improvement and the highest quality standards for both manufacturing and support. Carleton engineers receive ongoing training for both manufactured and exclusively distributed brands to ensure that we offer the highest level of service available on all our ophthalmic instruments.
Installation and Training
Our service starts before your instrument is shipped. Ophthalmic instruments are pre-commissioned to be ready for immediate installation. All equipment is unpacked and set-up with all connections of computer, printer and/or instruments. Our trained engineer will show a key user how to operate the instrument. Our sales staff can quote for and arrange advanced or additional staff training.
Warranty
The Carleton DIO is covered by a two year warranty. On installed instruments, warranty begins from the date of installation. You will be asked to sign an installation report to ensure that you are completely satisfied with your equipment.
Responding to Your Needs
Carleton realise the importance of responding quickly to instrument breakdowns. Down time can be costly and can inconvenience your patients. When it is not possible for us to repair your equipment on site quickly and efficiently, we do try our best to provide a loan unit while we upgrade or repair your instrument. This saves you time and reduces cost.
